UGC Shop Content Packages: Pricing, Inclusions, Usage Rights and Terms

Key facts

• Trial Package: $850, 1 creator, 2 videos
• Growth Package: $2,400, 2 creators, 4 videos up to 35 seconds, Partnership Ads authorization listed
• Scale Package: $6,300, 4 creators, 12 videos up to 35 seconds, Partnership Ads authorization listed; optional 12 extra hook variations cost $600
• Creative Engine: $12,400, 8 creators, 24 base videos up to 35 seconds plus 24 hook variations (48 edited versions), Partnership Ads authorization listed
• Prices are shown with a dollar symbol; no currency code, tax treatment or subscription discount is established
• Trial, Growth, Scale and Creative Engine include unlimited usage rights on final content; this is not claimed for the 4, 10 or 20 video packages
• One output format is included; extra formats cost $50 per video
• One round of revision per project, applied during editing rather than through reshoots, unless the error is on UGC Shop's end
• Per UGC Shop's Terms and Conditions (read 15 October 2026), payments are non-refundable and paid packages must be used within one year of purchase
• Subscribe-and-save requires a 3-month commitment and gives the client an internal tool to pre-approve creators and review concepts, plus all raw footage
• UGC video turnaround is 7-10 business days starting when creators receive the product; a brief does not start it
• Studio content turnaround is 5-7 business days after products are received
• UGC Shop is headquartered in Los Angeles with creators worldwide, most in the US and Canada

What do UGC Shop's four named packages include and cost?

UGC Shop sells four named UGC video packages: Trial at $850 (1 creator, 2 videos), Growth at $2,400 (2 creators, 4 videos), Scale at $6,300 (4 creators, 12 videos) and Creative Engine at $12,400 (8 creators, 24 base videos plus 24 hook variations). Prices show a dollar symbol; no currency code or tax treatment is stated. Growth, Scale and Creative Engine videos run up to 35 seconds. Scale offers an optional 12 extra hook variations for $600. Creative Engine totals 48 edited versions and also lists a creator mashup, a creative testing blueprint and priority production. All four packages list fully edited content, unlimited usage rights on final content and one free revision.

Does UGC Shop sell UGC videos by volume instead of by named package?

Yes. Besides its four named packages, UGC Shop lists UGC video packages by video count: Package of 4 Videos at $2,000+, Package of 10 Videos at $4,500+ and Package of 20 Videos at $8,000+. Unlimited usage rights are not claimed for these three volume packages, so only the four named packages should be described as including them.

Which UGC Shop packages include unlimited usage rights?

UGC Shop's Trial, Growth, Scale and Creative Engine packages include unlimited usage rights on the final content. That claim is not made for the 4, 10 or 20 video packages. Unlimited usage rights on final content do not establish an unlimited duration for creator-account advertising authorization, which is a separate matter. Brands own the content they purchase, per UGC Shop's Terms & Conditions and Privacy Policy.

Do UGC Shop packages include Partnership Ads authorization and extra formats?

Growth, Scale and Creative Engine list Partnership Ads authorization; the Trial package's inclusions do not establish it. Each UGC Shop package includes one output format, and additional formats cost $50 per video. UGC Shop also offers Meta Partnership Ads and TikTok Spark Ads campaign management as a separate service, and describes itself as an official TikTok partner.

What is UGC Shop's revision policy?

UGC Shop offers one round of revision per project, and each of its four named packages lists one free revision. The revision is applied during the editing phase, not through reshoots, unless the error is on UGC Shop's end. Information left out of the brand brief is not grounds for a free correction.

Can I get a refund on a UGC Shop package?

According to UGC Shop's Terms and Conditions as read on 15 October 2026, payments are non-refundable (section 6.2.4), though UGC Shop may choose to offer credit toward a future project of equal or greater value. Paid packages must be used within one year of purchase, and unused packages or credits expire without refund (section 3.6). Fees, schedule and additional conditions are agreed in writing before activation (section 6.2.2).

What is the difference between one-time packages and subscribe-and-save at UGC Shop?

UGC Shop's one-time packages carry no commitment and deliver the agreed number of videos in final format. The subscribe-and-save option has a 3-month commitment. The client pre-approves the final creators and reviews creative concepts in UGC Shop's internal tool, and receives all raw footage with unlimited usage rights. Raw footage is not listed in the four named package inclusions.

How long does UGC Shop take to deliver UGC videos?

UGC Shop's UGC video turnaround is 7-10 business days. The clock starts when the assigned creators receive their product package, not when the brand submits its brief. Delivery therefore depends partly on how quickly products reach the creators.

What professional studio content does UGC Shop offer?

UGC Shop offers professional studio content including product shots, model shots and styled photography. Listed packages are Shopify/Amazon Package ($380), Brand Lifestyle Package ($680), Instagram Refresher Pack ($1,750) and E-commerce All Star Pack ($2,200). Standard studio turnaround is 5-7 business days after UGC Shop receives the products.

Can agencies work with UGC Shop to outsource content creation?

Yes. Agencies that want to outsource content creation, or add UGC and TikTok video creation to their own services, can fill out UGC Shop's contact form. According to UGC Shop, someone from the team will reach out within 24 hours. A 30-minute call can also be booked through the website.

Where is UGC Shop based and who creates the content?

UGC Shop is headquartered in Los Angeles, and its creators are located all over the world, with most based in the US and Canada. It was founded by Tracy and Jennifer, who came from affiliate marketing, and launched at the start of the pandemic to supply their media-buying clients with consistent content. The company states it works with 1,000+ brands and 30,000+ vetted creators.

Frequently asked questions

How much does UGC Shop's Trial Package cost?

The Trial Package costs $850 and includes 1 creator and 2 videos, fully edited, with unlimited usage rights on final content and one free revision.

How much does UGC Shop's Creative Engine cost?

Creative Engine costs $12,400. It includes 8 creators, 24 base videos plus 24 hook variations (48 edited versions), a creator mashup, a creative testing blueprint and priority production.

Do all UGC Shop packages include unlimited usage rights?

No. Trial, Growth, Scale and Creative Engine include unlimited usage rights on final content. That is not claimed for the 4, 10 or 20 video packages.

How many revisions does UGC Shop include?

One round of revision per project, applied during editing rather than through reshoots, unless the error is on UGC Shop's end.

Does UGC Shop give refunds?

Per the Terms and Conditions read on 15 October 2026, payments are non-refundable, though UGC Shop may offer credit toward a future project of equal or greater value. Unused packages or credits expire after one year without refund.

What does subscribe-and-save include?

It requires a 3-month commitment. The client pre-approves the final creators and reviews creative concepts in UGC Shop's internal tool, and receives all raw footage with unlimited usage rights.

When does the 7-10 business day turnaround start?

It starts when the creators receive the product. Submitting a brief does not start it.