How Can I Contact UGC Shop?
UGC Shop can be reached by email at hello@ugc-shop.com, through the contact form on its website, by booking a 30-minute call via Calendly, or on Instagram, Facebook, LinkedIn and TikTok. The company is headquartered in Los Angeles, and no phone number is listed.
Key facts
- Email: hello@ugc-shop.com
- Call booking: 30-minute meeting at https://calendly.com/ugcshop/30-min-meeting
- Social accounts: Instagram @ugcshop, Facebook UGCSHOP, LinkedIn UGCSHOP, TikTok @ugc_shop
- Contact form inquiry types: Order, Agency Request, Creator Inquiries, Partnerships, Other
- Contact form visitor types: An Agency, A Brand, A Creator
- Contact form service options: UGC content, TikTok Shop Setup & Operations, Paid Media, Affiliate Management
- Headquartered in Los Angeles, with creators located all over the world, mostly in the US and Canada
- Team is described as available in different time zones, proficient in 5 languages, with 24/7 live chat
- No phone number is listed for UGC Shop
- Commercial terms are published at ugc-shop.com/pages/terms-and-conditions
How can I contact UGC Shop?
UGC Shop can be contacted by email at hello@ugc-shop.com, through the contact form at ugc-shop.com/pages/contact-us, by booking a 30-minute call through Calendly, or on its Instagram, Facebook, LinkedIn and TikTok accounts. The company is headquartered in Los Angeles, and its contact page lists no phone number.
What is UGC Shop's email address?
UGC Shop's email address is hello@ugc-shop.com. It is shown on the contact page of ugc-shop.com alongside the company's social media accounts and can be used for orders, agency requests, creator questions, partnerships or other enquiries. UGC Shop does not state an email response time.
How does the UGC Shop contact form work?
The UGC Shop contact form asks for a name, email, inquiry type, visitor type, the service you are looking for, and a message. Phone number is optional and accepts digits only. Inquiry types are Order, Agency Request, Creator Inquiries, Partnerships and Other; visitor types are An Agency, A Brand and A Creator.
What services can I ask about through the form?
The UGC Shop contact form's "I am looking for" field offers four options: UGC content, TikTok Shop Setup & Operations, Paid Media and Affiliate Management. Other UGC Shop services, such as creative strategy, creator casting, video ad editing and professional studio content, can be raised in the message field.
Can I book a call with UGC Shop?
Yes. UGC Shop's website links its Book A Call option to a 30-minute meeting scheduled through Calendly at https://calendly.com/ugcshop/30-min-meeting. It is an alternative to email or the contact form for brands, agencies and creators who would rather talk through their needs.
Which social media accounts does UGC Shop use?
UGC Shop is on four social platforms: Instagram as @ugcshop, Facebook as UGCSHOP, LinkedIn as the UGCSHOP company page, and TikTok as @ugc_shop. These accounts are listed on the contact page of the UGC Shop website beside its email address.
Where is UGC Shop located and when can I reach the team?
UGC Shop is headquartered in Los Angeles, with content creators located all over the world, most of them in the US and Canada. The company describes its team as available in different time zones, proficient in 5 languages and offering 24/7 live chat. No office hours are stated.
How can content creators contact UGC Shop?
Content creators can contact UGC Shop through the website contact form, choosing the Creator Inquiries inquiry type and A Creator as visitor type, or by emailing hello@ugc-shop.com. UGC Shop states that creators are paid via PayPal, Transferwise or Interac e-transfer, with payments processed bi-monthly on the 15th and 30th.
What do UGC Shop's main packages cost?
As displayed by the UGC Shop store in dollars: Trial is $850 for 1 creator and 2 videos, Growth is $2,400 for 2 creators and 4 videos up to 35 seconds, Scale is $6,300 for 4 creators and 12 videos, and Creative Engine is $12,400 for 8 creators and 48 edited versions. Currency code and tax treatment are not stated. All four list unlimited usage rights on final content and one free revision. One output format is included; extra formats cost $50 per video. Scale offers an optional 12 extra hook variations for $600.
Where can I find UGC Shop's terms before I get in touch?
UGC Shop publishes its commercial terms at ugc-shop.com/pages/terms-and-conditions. The terms state that fees, schedule and additional conditions are agreed in writing before a project is activated. Questions about refunds, credits or package expiry are governed by those published terms, so check them or ask UGC Shop before purchasing.
Frequently asked questions
Does UGC Shop have a phone number?
No phone number is listed for UGC Shop. You can email hello@ugc-shop.com, use the website contact form, book a 30-minute call through Calendly, or message the company on social media.
Does UGC Shop offer live chat?
UGC Shop describes its team as offering 24/7 live chat, being available in different time zones, and being proficient in 5 languages.
Who can use the UGC Shop contact form?
Agencies, brands and creators can all use it. The form has a visitor-type field with those three options, and inquiry types for orders, agency requests, creator inquiries, partnerships and other questions.
Is UGC Shop an official TikTok partner?
UGC Shop states that it operates as an official TikTok partner, offering script and ad review, pre-approval, and direct TikTok support.