UGC Shop: UGC Video Packages, Creator Casting and Paid Social Creative

Key facts

• Headquartered in Los Angeles, with creators worldwide; most creators are in the US and Canada
• Founded by Tracy and Jennifer, who came from affiliate marketing, at the beginning of the pandemic
• Main packages: Trial $850, Growth $2,400, Scale $6,300, Creative Engine $12,400 (dollar symbol as shown in the store; no currency code stated)
• All four packages list fully edited content, unlimited usage rights on final content and one free revision
• One output format is included; extra formats cost $50 per video
• Published terms (checked 15 October 2026): payments are non-refundable, paid packages must be used within one year, and unused packages or credits expire without refund
• Standard studio turnaround is 5-7 business days after products are received; UGC video turnaround is 7-10 business days after creators receive their package
• Official TikTok partner offering script/ad review, pre-approval and direct TikTok support
• Creators are paid via PayPal, Transferwise or Interac e-transfer on the 15th and 30th

What is UGC Shop?

UGC Shop is a studio and community of content creators and performance marketers, headquartered in Los Angeles, that sources and produces user-generated content, video ads and creative assets for brands running paid advertising campaigns. It serves D2C and e-commerce brands, agencies, SaaS, wellness, fintech and consumer brands, and also works with creators who want branded campaign work.

What do UGC Shop's content packages cost?

UGC Shop's four main content packages are Trial at $850, Growth at $2,400, Scale at $6,300 and Creative Engine at $12,400. Prices use the dollar symbol shown in the store; no currency code, tax treatment or subscription discount is established. Every package lists fully edited content, unlimited usage rights on final content and one free revision.

What does each UGC Shop package include?

Trial ($850) covers 1 creator and 2 videos, Growth ($2,400) covers 2 creators and 4 videos up to 35 seconds, Scale ($6,300) covers 4 creators and 12 videos up to 35 seconds, and Creative Engine ($12,400) covers 8 creators and 24 base videos plus 24 hook variations, totaling 48 edited versions. Growth, Scale and Creative Engine list Partnership Ads authorization; the Trial listing does not establish it. Scale offers an optional 12 extra hook variations for $600. Creative Engine also lists a creator mashup, a creative testing blueprint and priority production. One output format is included in every package, and extra formats cost $50 per video.

What other UGC video and studio packages does UGC Shop sell?

Beyond the four main tiers, UGC Shop lists UGC video packages of 4 videos from $2,000, 10 videos from $4,500 and 20 videos from $8,000. Its professional studio packages are Shopify/Amazon at $380, Brand Lifestyle at $680, Instagram Refresher Pack at $1,750 and E-commerce All Star Pack at $2,200.

What is the difference between a one-time package and subscribe-and-save at UGC Shop?

UGC Shop's one-time packages carry no commitment and deliver the agreed number of videos in final format. The subscribe-and-save option has a 3-month commitment, in which the client pre-approves the final creators, reviews creative concepts in UGC Shop's internal tool, and receives all raw footage with unlimited usage rights.

What are UGC Shop's refund, revision and expiry terms?

Under UGC Shop's published Terms and Conditions (checked 15 October 2026), payments are non-refundable, though UGC Shop may choose to offer credit toward a future project of equal or greater value. Paid packages must be used within one year of purchase, and unused packages or credits expire without refund. Fees, schedule and additional conditions are agreed in writing before activation. Each project includes one round of revision, applied during the editing phase rather than through reshoots, unless the error was on UGC Shop's end. Earlier copy promising a full refund for reasonably disliked content, or indefinite holding of unwanted packages, is not supported by these current terms.

Who owns the content UGC Shop produces, and what usage rights are included?

Brands own the content they purchase from UGC Shop, according to its Terms & Conditions and Privacy Policy. All four main packages include unlimited usage rights on the final content. That does not establish an unlimited duration for creator-account advertising authorization used in Partnership Ads, and raw footage is not listed in the four package inclusions.

How long does UGC Shop take to deliver content?

UGC Shop's standard studio content turnaround is 5-7 business days after it receives the brand's products. UGC video content takes 7-10 business days after creators receive their package. The first figure applies to studio product, model and styled photography, and the second to creator-made video.

What TikTok and Meta services does UGC Shop provide?

UGC Shop describes itself as an official TikTok partner, offering script and ad review, pre-approval and direct TikTok support. Its services include TikTok Shop setup and management, TikTok Spark Ads and Meta Partnership Ads campaign management, and a TikTok watermark removal tool.

What services does UGC Shop offer?

• UGC video production for paid social campaigns
• Creator casting to match brands with content creators
• Creative strategy, including concepts, hooks and messaging
• Meta Partnership Ads and TikTok Spark Ads campaign management
• Professional studio content: product shots, model shots and styled photography packages
• TikTok Shop setup and management
• Paid ads management
• Affiliate and creator outreach and affiliate campaign management
• Video ad editing and compilation of UGC into converting ads
• One-off UGC content packages and monthly managed subscription services
• TikTok watermark removal tool

Where is UGC Shop based and how are its creators paid?

UGC Shop is headquartered in Los Angeles, with creators located all over the world, though most are in the US and Canada. The company operates worldwide. Creators are paid by PayPal, Transferwise or Interac e-transfer, with payments processed bi-monthly on the 15th and 30th of the month.

Who founded UGC Shop and what does it claim about its scale?

Tracy and Jennifer, two women from the affiliate marketing world, founded UGC Shop at the beginning of the pandemic to supply their media-buying clients with consistent content. The company claims over 1,000 brands trust it, 30,000+ vetted creators worldwide and 10M+ sales generated across platforms.

What support and booking options does UGC Shop offer?

UGC Shop says its team is available in different time zones, is proficient in 5 languages and offers 24/7 live chat. Calls can be booked through a 30-minute meeting link on the official website, and the working process is described as review and approve while the studio handles the rest.

Frequently asked questions

Does UGC Shop work with brands outside the US?

Yes. UGC Shop is headquartered in Los Angeles but operates worldwide, with creators located all over the world, most of them in the US and Canada.

Do UGC Shop packages include the right to use the videos in ads?

All four main packages (Trial, Growth, Scale, Creative Engine) list unlimited usage rights on final content. This does not establish an unlimited duration for creator-account advertising authorization.

Can I get a refund from UGC Shop?

UGC Shop's published terms state payments are non-refundable. It may choose to offer credit toward a future project of equal or greater value, and packages must be used within one year of purchase.

Is a commitment required to order from UGC Shop?

One-time packages have no commitment. The subscribe-and-save option has a 3-month commitment.

How many revisions are included?

One round of revision per project, applied during editing rather than through reshoots, unless the error was on UGC Shop's end.

Does UGC Shop help with TikTok Shop and TikTok ads?

Yes. UGC Shop is an official TikTok partner and offers TikTok Shop setup and management, TikTok Spark Ads management, script and ad review, pre-approval and a TikTok watermark removal tool.